Warranty

Bike Warranty Policy

Bike registration should be done on www.giantindia.com within 15 days of purchase, failing to which warranty will not be applicable

• Bicycle frame (Expect for downhill)
• Rigid fork

• Bicycle frame for a downhill bike.

• Decal.
• All other original parts (excluding non-Giant brand parts, all non-Giant brand parts shall be covered exclusively by the stated warranty of their original manufacturer)

• Normal wear and tear on parts such as tires, chains, brakes, cables, and gearwheels.
• Bicycles serviced by other than an Authorized Giant Dealer.
• Modifications from the original condition.
• Use of the bicycle for abnormal, competition, and /or commercial activities or for purpose other than those for which the bicycle was designed.
• Damage caused by failing to follow the owner’s manual.
• Decal damage resulting from taking part in competitions, jumping, downhill, and/or training for such activities or events or as a result of exposing the bike to, or riding the bike in, severe conditions or climates.

• Bike registration should be done within 15 days of purchase if not registered then the claim will be rejected
• Always Keep the purchase invoice!
• Take the complete bike photo
• Provide clear rider information and ride situation.
• Height
• Weight
• Ride frequency Riding situation
• On/Off-Road
• How far did the rider ride this bike?

Download the form.

• Out of warranty
• Incorrect tool using
• The case caused by an external force
• Shipping damage or improper storage way

Gear Warranty Policy

• Giant Own Brand Components
• Contact SLR, Contact SL, Contact, Connect model serial.
• Giant Wheel system
• SLR, SL, CXR, TRX, XCR model serial.
• Giant Contact Switch Dropper Post

• Giant Own Brand products
• Bike Gear, Rider Gear, Service Gear.