Bike Warranty Policy

Prerequisite for Bike Warranty :

Bike registration should be done on www.giantindia.com within 15 days of purchase, failing to which warranty will not be applicable

Warranty of five years for-
  • Bicycle frame (Expect for downhill)
  • Rigid fork
Warranty of three years for-
  • Bicycle frame for a downhill bike.
Warranty of one-year for
  • Decal.
  • All other original parts (excluding non-Giant brand parts, all non-Giant brand parts shall be covered exclusively by the stated warranty of their original manufacturer)
  • Normal wear and tear on parts such as tires, chains, brakes, cables, and gearwheels.
  • Bicycles serviced by other than an Authorized Giant Dealer.
  • Modifications from the original condition.
  • Use of the bicycle for abnormal, competition, and /or commercial activities or for purpose other than those for which the bicycle was designed.
  • Damage caused by failing to follow the owner’s manual.
  • Decal damage resulting from taking part in competitions, jumping, downhill, and/or training for such activities or events or as a result of exposing the bike to, or riding the bike in, severe conditions or climates.
Warranty Policy
  • Bike registration should be done within 15 days of purchase if not registered then the claim will be rejected
  • Always Keep the purchase invoice!
  • Take the complete bike photo
  • Provide clear rider information and ride situation.
  • Height
  • Weight
  • Ride frequency Riding situation
  • On/Off-Road
  • How far did the rider ride this bike?
How to claim?

Download the form.

The case would be rejected by
  • Out of warranty
  • Incorrect tool using
  • The case caused by an external force
  • Shipping damage or improper storage way

Gear Warranty Policy

  • Giant Own Brand Components
  • Contact SLR, Contact SL, Contact, Connect model serial.
  • Giant Wheel system
  • SLR, SL, CXR, TRX, XCR model serial.
  • Giant Contact Switch Dropper Post
Warranty of 3 Month for-
  • Giant Own Brand products
  • Bike Gear, Rider Gear, Service Gear.